EFFECTIVE DATE. This Discovery Call Agreement (the “Agreement”) between you and Rippy, Stepps & Associates. This Agreement becomes effective when you click the “Yes, I agree” button below (the “‘I Agree’ Button”).
DATE AND TIME. Your Discovery Call will take place on the date and time that you have selected on Acuity, our scheduling application, subject to any timely rescheduling of the same.
FEE. The fee for this Discovery Call is $0 for 20 minutes (the “Fee”).
SCOPE OF THE DISCOVERY CALL. The Discovery Call is for matter evaluation and informational purposes only. We will not be able to provide you with in-depth legal advice at this time.
During your Call we will identify specific legal issues and the options you may have. You can ask us specific questions about your legal matter and we will use our best efforts to answer them; however, we may not know the answers to your questions without doing further research. Any additional research that is needed will be outside the scope of your Discovery Call.
We will also discuss whether our firm can represent you and what the representation could involve in terms of process, timeline, and costs.
CONFIDENTIALITY. All discussions held during your Discovery Call and any documents you provide to us will be confidential.
NO ATTORNEY-CLIENT RELATIONSHIP. Although we may touch on some specific legal issues during your Discovery Call and we agree to keep all discussions confidential, doing so does not create any kind of attorney-client relationship between us. Absent any further mutually-signed Letter of Engagement between us, our professional relationship will end at the conclusion of your Discovery Call.
RESCHEDULING & CANCELLATION POLICY. When you schedule your Consultation, we reserve that date and time just for you and no one else is able to schedule an appointment at that time. Accordingly, if you need to reschedule or cancel your Consultation, we ask that you give us at least 24-hours notice.
Please understand that when you forget or cancel/change your Consultation without giving enough notice, we miss the opportunity to fill that time slot and others may miss the opportunity to receive our services. As such, if you fail to give us timely notice, you will be charged in full for your Consultation and no refunds or credits will be given. If you wish to schedule another consultation, you will need to pay an additional fee.
You will receive immediate confirmation of your scheduled Consultation from our calendaring software. As a courtesy, we will send you another reminder email approximately 24 hours before your scheduled appointment time. However, it is still your responsibility to remember appointment dates and times in order to prevent missing your Consultation. Not receiving a reminder is not an excuse.
PLEASE NOTE: All appointments must be cancelled or rescheduled through the reschedule link. A link to reschedule or cancel your consultation appears at the bottom of your appointment confirmation email. We do not accept rescheduling or cancellation requests by phone or email.
LATENESS POLICY. As mentioned, the date and time that you selected for your Consultation is reserved especially for you. Later dates and times are reserved for our other clients and potential clients. Please be respectful of everyone’s time and join your Consultation on time. If you are running late, please let us know as soon as possible.
If you are late, your Consultation time will be shortened and you will be charged as if you were present the entire time. No refunds or credits will be given. If additional time is needed to cover the issues that we were supposed to address, you will need to schedule another call and pay an additional fee.
- If we are meeting by Zoom, we will wait in the meeting room for 10 minutes, if you do not join the meeting, we will log out. If you are late you may email us at ateam@rsalawgroup.com to let us know and if there is at least 15 minutes remaining, we will rejoin the meeting for the remainder of the Consultation time.
- If we are meeting by telephone, we will call you at the phone number you provided on the scheduled date and time. If you do not answer, we will try back again in five (5) minutes. If you do not pick up on the second try, no further attempts will be made. If there is at least 15 minutes remaining, you may call our office at (501) 697-4279 and we can speak for the remainder of the Consultation time.
NO SHOWS. If you are more than 30 minutes late for your consultation, we will consider you a “no show”, you will be charged in full for the entire Consultation, and no refunds or credits will be given. If you are deemed a “no show”, we will not be obligated to join any Zoom or phone meetings, even if there is time remaining. If you want to schedule another call, you will need to pay an additional fee.
EMERGENCIES. As dedicated as we are to enforcing our Rescheduling & Cancellation, No Show, and Lateness Policies, we understand that emergencies can happen at any time, so if you have an emergency and cannot give us enough advanced notice or end up arriving late to your Consultation, please let us know as soon as possible and we will do what we can to accommodate you. All emergencies will be evaluated on a case-by-case basis.
ELECTRONIC SIGNATURE. Clicking the “I Agree” Button will effectively serve as a digital signature, which will be considered an original binding signature.